About Lee
Lee leads customer operations at National Accident Law in his role as Head of Customer Operations. He has built a reputation for creating a client journey that is both efficient and highly personal, ensuring every caller receives clear, compassionate support from the very first conversation through to the conclusion of their claim.
Lee’s expertise lies in designing processes that remove barriers, making it easy for injured people to access the right legal help when they need it most. His approach balances friendliness with precision, always aiming to make clients feel heard and supported during what can be one of the most difficult periods of their lives.
Through WAAC’s long-standing partnership with National Accident Helpline, Lee’s leadership plays a direct role in shaping the experience of WAAC callers. By putting clients straight through to National Accident Law’s most experienced workplace injury teams, his work ensures faster access to advice, smoother communication, and consistently high service standards.
Lee’s focus on continuous improvement also means that feedback from WAAC clients helps refine the service for future claimants. This collaboration ensures not only quicker routes to the right representation, but also a more supportive journey from first contact to final settlement.
LinkedIn: Lee Lucas
