Introduction
Working in retail can involve a wide range of risks, from slips and trips on shop floors to manual handling injuries in stockrooms. Customers, colleagues and equipment can all contribute to hazards. If you’ve been injured in a retail setting because your employer failed to take proper precautions, you may be entitled to claim compensation.
This page explains when employers are responsible, what evidence strengthens your case, and how to begin a No Win No Fee claim.
At a glance
- Around 30,000 workers were injured in the wholesale and retail sector between 2021/22 and 2023/24, a rate of 720 per 100,000 workers (Source: WAAC analysis of the HSE LFS data published 12/2024)
- You can claim if your injury was caused by employer negligence or unsafe working practices.
- Common accidents include slips on wet floors, lifting injuries, falls from ladders, stockroom accidents, and assaults.
- Evidence includes accident book entries, CCTV footage, RIDDOR reports, medical records and witness statements.
- Compensation can cover pain and suffering, lost wages, medical bills, rehabilitation and care.
- Most retail accident claims are handled under No Win No Fee agreements with no upfront costs.
Report your injury and take quick photos of the area. Save rotas and request any CCTV. Note understaffing, broken equipment or poor signage. Keeping this record will help your claim.
John Kushnick
Legal Operations Director (NAL)
What is a retail accident?
A retail accident is any injury sustained while working in shops, supermarkets, warehouses, stockrooms, customer service areas or delivery operations linked to retail. Injuries can range from strains and fractures to head injuries and long-term conditions caused by repetitive tasks or poor working practices.
Common causes of retail accidents
- Slips, trips and falls: caused by wet floors, spillages, trailing wires, or cluttered aisles.
- Manual handling: lifting or moving stock without proper training or equipment.
- Falling objects: items falling from shelves or stockrooms.
- Ladder accidents: falls when reaching stock without safe access equipment.
- Assaults: injuries caused by aggressive customers or attempted thefts.
- Machinery accidents: incidents with equipment such as balers, compactors or pallet trucks.
External guidance: HSE: Retail health and safety.
When is my employer responsible?
Employers have a legal duty of care under the Health and Safety at Work etc. Act 1974. Liability may arise where:
- Wet or uneven floors were not cleaned or signposted.
- Safe systems for manual handling were not in place.
- Ladders or access equipment were unsafe or unavailable.
- Stock was stacked unsafely, creating falling hazards.
- Staff were not trained in dealing with aggressive or violent customers.
- PPE such as gloves or safety shoes was not provided when necessary.
Related reading: Slip and trip accident claims, Manual handling claims.
Employment status and retail worker injury claims
From stockroom strains to slips on the shop floor, retail injuries can affect anyone. If negligence caused your injury, you can usually claim whatever your contract type. See how employment status affects your claim:
What should I do after a retail accident?
- Get medical attention: visit A&E or your GP so your injuries are recorded.
- Report the accident: ensure the incident is written in the accident book and, if serious, reported under RIDDOR.
- Gather evidence: request CCTV if available, keep photographs, save receipts for expenses and get witness details. See How to gather evidence.
- Seek advice: speak to a specialist solicitor about your rights and eligibility to claim.
Am I eligible to claim?
You can usually claim if:
- The accident occurred within the last 3 years, and
- Employer negligence or unsafe systems caused your injury, and
- Medical evidence links your symptoms to the accident.
Unsure if you qualify? Start here: Do I have a claim?
How much compensation can I claim?
The value of a retail accident claim depends on your individual circumstances. Compensation includes:
- General damages: for pain, suffering and loss of amenity, assessed using the Judicial College Guidelines.
- Special damages: for financial losses such as lost wages, treatment costs, transport expenses and long-term care.
Our calculator uses the latest Judicial College Guidelines and accounts for multiple injuries and financial losses:
Evidence that strengthens retail accident claims
- Accident book entries and incident reports.
- Medical notes, fit notes and hospital records.
- CCTV footage of the accident.
- Witness statements from colleagues or customers.
- Risk assessments and health & safety audits.
- Training and PPE records.
The independent medical assessment
You will normally attend an independent medical examination as part of your claim. The expert will assess your injuries, treatment needs and likely recovery. Their report is central to valuing your claim.
No Win No Fee retail accident claims
Most retail accident claims are pursued on a No Win No Fee basis. This means there are no upfront costs. If the claim succeeds, a capped success fee is taken from your compensation. If it does not, you pay nothing.
Learn more: No Win No Fee.
FAQs
New to claims? Start with our work injury claim guide, or see the full work injury claim FAQs.
Can I claim if I am a part-time or temporary worker?
Yes. Employers owe the same duty of care to part-time, temporary and agency workers as to permanent staff.
What if a customer caused my injury?
You may still be able to claim if your employer failed to take reasonable steps to protect staff from foreseeable risks, such as customer aggression.
Can I claim if I was partly at fault?
Yes, you may still be able to claim. Compensation may be reduced to reflect any contributory negligence.
Have you been injured at work?
If you have been injured at work in the last 3 years, you may be able to claim financial compensation.
Find out more about making a work accident claim:
- Do you qualify?
- How much compensation could you get?
- How does No Win, No Fee work?
Read more: Work accident claim guide
One quick call can give you clarity and confidence about your options after a work accident. A specialist advisor will:
- Give free, confidential and impartial advice
- Explain clearly how No Win, No Fee works
- Connect you with the right solicitor for your case
You're under no pressure to claim. We'll get you the right advice, when you need it.
About the author
Chris Salmon is a legal commentator and co-founder of Quittance Legal Services. He has written extensively about workplace accidents, employment rights and the claims process. Chris's work has been cited in national media and he regularly contributes practical guidance to help injured workers understand their options.
Last reviewed October 2025 by Chris Salmon
External references
- HSE: Retail - provides specific health and safety guidance for retail environments to prevent workplace accidents and injuries.
- GOV.UK: Compensation after an accident or injury - explains the process for claiming compensation for injuries sustained in retail workplace accidents.
- HSE: Slips and trips - offers guidance on preventing slips and trips, common causes of accidents in retail settings.
- Acas: Health and safety - provides advice on employer responsibilities to ensure safe working conditions in retail, relevant to injury claims.